FAQ

Once your order is confirmed, I’ll prepare a discreet collection kit for you. Inside, you’ll find a sterile 5ml vial - used to collect between 2.5ml and 5ml of your sample, clearly labelled with your name, order number, and any internal reference details (strictly for in-house use). You’ll also receive a short form with return instructions - please read this carefully. It's essential that the form is completed accurately. If your return address differs from the shipping address on your order, make sure this is clearly stated on the form to avoid any issues with delivery.

Once your sample has been safely received, you’ll receive a confirmation email from me. This email will include the exact date your turnaround time officially begins. The current turnaround period is 6 to 10 weeks, counted from the date of that confirmation—not the date you post your sample. I recommend adding cumwhatmaycwm@gmail.com to your safe senders list to ensure you don’t miss this important update. Please be aware: international shipments may take longer to arrive, and delays in transit may impact your turnaround time.

Return instructions will be included with your collection kit, but for clarity, here’s what you need to know: Return your sample in the same box your vial arrives in. Wrap it securely using bubble wrap, kitchen roll, or any other protective material you have to hand. If you’re using the original box only (not placing it in a padded envelope), it qualifies as a Large Letter for postage purposes. For peace of mind, I strongly recommend using Royal Mail Special Delivery. It’s fast, fully tracked, and insured — everything you want when sending something personal. *This does not apply for international orders. See separate FAQ information regarding shipping from overseas. All packaging is entirely discreet — ideal if this is a surprise or if anonymity matters to you.

Emails You’ll Receive Throughout your order journey, you’ll receive a combination of automated emails and personal messages from me. Here’s what to expect: Order Confirmation (automated): Sent immediately after you place your order. This includes your order summary, postage details, and next steps. Don’t worry if you misplace it — those details are also included in the kit you’ll receive. Sample Received (from me): I’ll personally email you to confirm your sample has arrived safely. This email also marks the official start of your turnaround time. Please ensure your email address is correct and add cumwhatmaycwm@gmail.com to your safe senders list so this doesn’t go astray. Order Started (optional, from me): If time allows, I’ll send a quick message to let you know your sample has been preserved and is now being crafted into jewellery. When you receive this, you can expect dispatch in around 2 weeks. Please note — this update isn’t guaranteed, but I send it when I can. Order Completed & Dispatched (automated): Once your order is fulfilled and tracking is added, the system will email you automatically. This may arrive up to 7 days before your parcel is physically posted, so keep that in mind when planning for its arrival.

What’s the turnaround time? The turnaround is 4 to 10 weeks, starting from the date I email to confirm your sample has arrived- not the date your order was placed. Why 4 to 10 weeks? A few reasons: Custom-made jewellery takes time. Many of the settings are handcrafted to your chosen size and style, which means I need to receive your blanks before I can even begin creating your final piece. Order volume varies. During busy periods, I receive a large number of samples, each needing to be preserved with care. I work through these in the order they're received, not based on when you placed your order. So, the quicker you send it back, the sooner your wait begins. It’s just me here and her here. We work solo and run 2 businesses, and I take my time to ensure every item meets the standards I’m proud of. I won’t rush something so personal just to hit a deadline - I’d rather it be right.

In short - no; not unless there’s something to update you on. I’ve carefully structured the process so that you’re notified at every key stage. If you haven’t received an update, it means there’s no change yet. Most of the waiting period is exactly that - waiting. During this time, your sample is safely stored, queued for preservation, and hasn’t yet moved to the next phase. I work alone or with M's help, and every message I stop to reply to takes time away from actually making your orders. If you've had your confirmation emails, rest assured - you're in the system, your sample is safe, and your piece will be created in the order it was received. Here’s what to expect: Order Confirmation – As soon as your order is placed. Sample Received – When your vial arrives safely, I’ll confirm and give you your official turnaround start date. Order Starting – You may get this, depending on how full my plate is at the time. If you do, this means your piece is likely 2–3 weeks from completion. Order Complete – Sent when I mark it as fulfilled and upload your tracking info. This email might land up to 7 days before the actual dispatch - so hold tight. Please don’t chase unless something seems genuinely off. I promise, if I’ve got something to tell you - you’ll hear from me.

I understand why this question comes up - and rightly so. Given the nature of what I work with, it’s important you know that your safety (and mine) is never taken lightly. While I already wear standard PPE when working with resin due to its chemical properties, I also take additional precautions specifically for semen-based inclusions to eliminate the risk of contamination and to ensure every step is hygienic, respectful, and safe. Yes - I’ve seen the “no glove” TikTok video. No, it’s not how I operate. Grim. Here’s what you can expect behind the scenes: PPE & Equipment Used: Nitrile gloves (with any cuts covered beneath) Respirator mask Protective goggles (used during preservation stages) Disposable apron Safety Measures: Biohazard bins are used for disposing of all vials Each vial is frozen and stored individually in a sealed container to avoid contamination I work on one piece at a time - no batch mixing, no risks The preservation process itself neutralises any bacteria or organic risks Once set in resin, the sample is chemically inert, hygienic, and completely safe to wear As with any jewellery piece, the only thing to keep in mind is proper aftercare - so your piece stays just as beautiful as the day you receive it.