FAQ

Your sample kit will arrive in fully discreet packaging. Inside, you’ll find a secure liquid sample bag housed within a folded card. Everything you need to return it is included — including clear, written instructions. It arrives looking like a greetings card, and it must be returned in the same way.

When you return your sample, do not use a box or padded envelope. Simply place the sealed card into a flat envelope just slightly larger than the card itself, and send it back as a greetings card. Do not state anything else (don't mention there is anything else inside the card). This is important for two reasons:

• It keeps your parcel discreet and personal, rather than raising red flags with postal staff or customs officers.

• It avoids unnecessary delays, fees, or returns, especially at international borders.

The moment you choose to trust me with your sample, I take that seriously - but to get it to me safely, you need to follow these steps exactly. Any deviation from the return method increases the risk of delay, damage, or seizure by customs.

If you’re unsure, message me first - I’d rather guide you than lose your gift.

Yes - and what you write matters more than you think.

When returning your sample from the USA (or anywhere outside the UK), you will be required to complete a customs declaration. You must declare the item strictly as a “greeting card.” Write nothing more. Do not mention the sample. Do not hint at its contents. Do not attempt to be clever, vague, or overly descriptive.

New international shipping regulations (particularly for the US) are now simply unforgiving. If you declare anything other than “greeting card,” your parcel is at risk of:

• Seizure by customs

• Being returned to sender

• Delays of several weeks

• Being flagged for inspection or destruction

This isn’t about being coy - it’s about getting your sample to me without incident. The card is a greeting card, and that’s the only detail customs need to know.

One wrong word on your declaration form can kill the whole experience before it even begins. Follow the instructions - I’ll take care of the rest.

No - not when ordering from Cum What May.

All international orders are sent using a Delivered Duties Paid (DDP) service. This means that I cover the cost of any import taxes or customs duties on your behalf. Your finished piece will arrive without any surprise fees or charges, and there will be no need for you to deal with customs at all.

To ensure this, I intentionally declare the parcel at a lower value. This doesn’t reflect the true worth of your item (not even close), but it’s done deliberately and at my own risk, to make sure you’re not charged anything further when it arrives.

It’s a quiet part of the service I offer: discreet, pre-cleared, and taken care of behind the scenes - so you can focus on the experience, not the paperwork.

Shipping costs vary depending on your location, but for international orders - including the USA, I charge a flat rate of £25.

This covers:

• The cost of sending your sample collection kit to you

• Return shipping of your finished jewellery

• Full customs clearance fees, paid by me

• Tracked and discreet delivery both ways

It’s not cheap, because it’s not basic. I’ve built the pricing to reflect a premium, fully managed shipping experience that removes the stress of border delays, surprise charges, or lost parcels.

The total cost is visible at checkout, and there are no hidden extras later. What you see is what you pay - and what you receive is worth far more as all custom duty fees are absorbed by me.

Yes. Every stage of your order is tracked - both the kit on its way to you, and your finished piece on its way back.

Once your sample collection kit is dispatched, you’ll receive a tracking number via email. You’ll be able to monitor it through your country’s local postal service. When your completed jewellery is ready, it will be shipped using a tracked and signed service, with full customs clearance already handled.

If you're ordering from outside the UK, tracking will show updates as the parcel clears customs and moves through your national delivery network. You'll know exactly when to expect it.

If at any point you’re unsure or something doesn’t look right - just contact me. I don’t leave my clients hanging.

While it’s rare, things can go missing in the post - especially internationally. That’s why all kits are sent with tracking from the start. If your kit doesn’t arrive within the expected timeframe, contact me immediately so I can investigate and, if needed, issue a replacement.

If your returned sample goes missing in transit and was not sent tracked, I can’t take responsibility - and a new sample will be required. If you are sending this sample prior to a vasectomy, I would recommend collecting 2 samples and storing the second in the freezer, just in case. I strongly recommend sending your sample back with tracking where available, even if you’re following the “greeting card” method. It protects us both.

The moment your kit or sample is in my hands, I take full responsibility from there. But until it arrives, it’s vital that you follow all instructions exactly. Discreet doesn’t mean careless - and postal systems have no mercy for mistakes.

If in doubt, ask. I’ll always guide you through it.

For orders placed outside the UK, your sample collection kit will be sent via Royal Mail International Standard. This usually takes 6–7 working days, depending on your location.

Once your piece is complete, it will be returned via Royal Mail International Tracked & Signed, with full tracking provided as soon as it's on its way.

Estimated delivery times for completed orders:

Europe: 3–5 working days Worldwide: 5–7 working days

These are estimates, not guarantees - but I monitor each parcel carefully. If there’s ever an issue with delivery, I’ll help resolve it. Your piece doesn't vanish into the void; I make sure of it.

I currently ship to a select list of countries where I can guarantee reliable delivery; fast, trackable, and without unnecessary complications.

If your country isn’t listed at checkout, it doesn’t mean I won’t ship to you - it just means I need to assess the risks first. Some regions have unpredictable postal systems, unreliable customs clearance, or a higher chance of loss or delay.

At this time, I do not ship to the following countries due to persistent issues with postal reliability, customs interference, or high rates of non-delivery:

• Mexico

• South Africa

• India

• Brazil

• China

• Russia

• United Arab Emirates

• Saudi Arabia

• Indonesia

• Malaysia

• The Philippines

• Most countries in the Middle East and Central Africa

• Australia

If you're located in a country not currently supported, please get in touch before placing your order. I’ll let you know if I can make an exception, what the shipping risks are, and what your options look like.

I don’t take chances with something this intimate. If I can’t get it to you safely, I won’t send it at all. If you have a nominated address in the UK or in one of our safe sending countries, I can send there for them to arrange delivery to you.